He focuses on the content of the speakers message and not on the speakers personality and looks. He evaluates the speakers ideas in spare time. Concentrate on the other speakers kindly and generously- A good listener makes deliberate efforts to give a chance to other speakers also to express their thoughts and views.one who concentrates not only on the surface meaning of the message but tries to probe the feelings and emotions of the speaker). one who tries to understand the views of the speaker) and empathic (i.e. In short, a good listener should be projective (i.e. He/She keenly observes the gestures, facial expression and body language of the speaker. His/Her listening is sympathetic, active and alert. He/She concentrates totally on the facts. Listen for feelings and facts- Good listener deliberately listens for the feelings of the speaker.He avoids premature judgements about the speakers message. He should always summarize the speakers ideas so that there is no misunderstanding of thoughts of speakers. Do not assume- Good listener does not ignore the information he considers is unnecessary.Is attentive- Good listener must pay attention to the key points.Good and effective listener tries to give maximum amount of thought to the speakers ideas being communicated, leaving a minimum amount of time for mental exercises to go off track. This will help creating an atmosphere of mutual understanding and improve the exchange of ideas in communication process.Ĭharacteristics of Good and Effective Listener Step into the shoes of others, i.e., put yourself in the position of the speaker and observe things from his view point.This demonstrates that how well you understand the speakers ideas and also that you are listening. Rephrase and summarize the speakers ideas.Analyze and evaluate the speech in spare time. Jot down and take a note of important points.Be open to accept new ideas and information.Angry people jam their minds to the words of others. Anger hampers and inhibits communication. Grasp and understand the matter/content.Effective listening gives you an advantage and makes you more impressive when you speak. To improve your communication skills, you must learn to listen effectively. Effective listening promotes organizational relationships, encourages product delivery and innovation, as well as helps organization to deal with the diversity in employees and customers it serves. Organizations that follow the principles of effective listening are always informed timely, updated with the changes and implementations, and are always out of crisis situation. Effective listeners appreciate flow of new ideas and information. Listening involves both physical and psychological efforts.Įffective listening requires both deliberate efforts and a keen mind. Hearing is an effortless activity while listening is an act requiring conscious efforts, concentration and interest.Listening is an active process while hearing is a passive activity.Both the body as well as mind is involved in listening process. Hearing implies just perceiving the sounds while listening means listening with understanding whatever you are listening.Listening differs from hearing in sense that: Listening implies decoding (i.e., translating the symbols into meaning) and interpreting the messages correctly in communication process. Listening means attentiveness and interest perceptible in the posture as well as expressions. Communication cannot take place until and unless a message is heard and retained thoroughly and positively by the receivers/listeners. Listening is a significant part of communication process.
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